BBVA en Perú
- Teams
- Customer Experience and Engagement
Customer Experience and Engagement
About
The Customer Experience and Engagement team at BBVA en Perú is dedicated to enhancing client interactions and satisfaction across various banking channels. They focus on optimizing customer journeys through effective CRM strategies, designing engaging user experiences, and implementing customer wellness initiatives. By analyzing customer feedback and behavior, the team aims to drive retention, boost sales, and foster a strong connection between the bank and its clients.
Team members
Alfredo Lara
Head Of Employee Value Proposi...
Andrea Reta Bravo Me...
Culture & Engagement Disciplin...
Bruno Chávez Vivas
Customer Acquisition Manager
Cinthya Ramirez
Senior Manager - Retail Credit...
Fiorella Pacheco Ben...
Senior Digital Sales Associate
Jaime Urbina Quispe
Senior Digital Sales Associate
Karina Cajas
Manager Of Customer Experience
Magally Ramirez Sopl...
Manager Retail Business Execut...
Patricia Novak
Head Of Customer Wellness
Renzo Gonzales
Admission Reporting Manager
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