Jorge Enrique R.

Jorge Enrique R. is an accomplished professional with extensive experience in operations and customer claims management, currently serving as the Regional Operations Director at BBVA en México since September 2016. Jorge has successfully led initiatives that positioned BBVA at the forefront of customer service performance, achieving a top ranking in the Users’ Attention Index. With a strong background in operational strategy, project management, and continuous improvement, Jorge has driven significant cost savings and efficiency enhancements across various roles, including positions at Tecnológico de Monterrey as a lecturer and at Abbott as a Business Excellence Engineer. Jorge holds a Master of Science in Industrial Engineering and multiple specializations from Tecnológico de Monterrey, along with a certificate from The University of British Columbia in Logistics & Supply Chain Management.