Lisa Castledine

Lisa Castledine serves as the Senior Director of Service Design at BCD Travel since March 2022, bringing extensive experience from American Express Global Business Travel, where roles included EMEA Solutions Consulting Director, Service Delivery Director, and various European Operations Manager positions. In the role of EMEA Solutions Consulting Director, Lisa developed and marketed service solutions aimed at client engagement and profitability. As Service Delivery Director, responsibilities encompassed overseeing exceptional service delivery to corporate customers and driving customer satisfaction scores. Previous experience includes managing operations for prestigious clients, such as Goldman Sachs and Microsoft, ensuring high service standards for premium customers at American Express Card UK.