Norman Armstrong

Norman Armstrong has extensive experience in the travel industry, with a career spanning over three decades. Norman started their career in 1984 as a Front Office Receptionist at Wyndham Hotel, where they were responsible for customer satisfaction and contributed to the planning and opening of the hotel. Norman then worked at Travel House as a Travel Consultant, quickly rising from a receptionist to handle corporate travel for assigned accounts. At Professional Travel, from 1986 to 1990, they served as a Corporate Travel Agent, exceeding service levels and generating revenue through cross-selling and consulting with clients.

Norman joined Casto Travel in 1990 as a Corporate Account Agent, providing service to multiple accounts with volumes up to $1 million. Norman consistently exceeded service levels and handled customer exceptions and exchanges independently. In 1994, they moved to Rosenbluth Travel as a Corporate Travel Consultant, where they were promoted to an onsite team lead role at GAP, INC. Their responsibilities included managing client satisfaction, contracts, and compliance with the company's travel policy.

From 1996 to 1997, Norman worked at Casto Travel again as a Corporate Account Agent before joining World Travel BTI, Inc in 1997 as a VIP Senior Travel Consultant. Norman supported film studios, financial services companies, and law firms as an onsite lead account and VIP agent, maintaining sales and exceeding customer satisfaction in a down market. Norman was also the primary account agent for accounts such as Bank of the West, BNP Paribas, and PIXAR Films, with a total account sales volume of $10 million.

Norman's career continued to progress, and in 2004, they joined AAA - NCNU as an SR VIP Corporate Travel Consultant. In this role, they were accountable to the VP of Travel for overall corporate travel strategy, account management, service levels, revenue generation, and implementation of tools, training, and policies. Norman played a key role in consulting and providing industry knowledge for the company's travel strategy with a 6,000 employee base and an estimated $4 million per year in total travel sales. Norman also acted as a VIP agent for company executives, negotiating air and hotel vendor contracts.

Finally, in 2013, Norman joined BCD Travel as the Team Lead for the Roche/Genentech account. Precise start and end dates for this role are not provided, but it can be inferred that they held this position at least until 2013.

Throughout their career, Norman has demonstrated strong leadership and expertise in corporate travel, account management, customer service, and sales.

Norman Armstrong attended Orlando Business College from 1981 to 1982, where they studied Business Management and Economics. Norman later pursued further studies in Economics and Business Management at the same institution, with the exact duration unspecified.