Jessell Gollaz-Vazquez

Incident Support Management/case Management at BCFS

Jessell Gollaz-Vazquez has a diverse work experience spanning various industries and roles. Jessell started their career in 2008 as an Unemployment Insurance Representative II at the State of Nevada Department of Employment, Training, & Rehabilitation. In this role, they processed and handled different types of unemployment claims and provided helpdesk support.

After that, Jessell worked as an Engineer Technician I at Mythos Technology in 2013, where they created and assigned tickets, provided remote assistance for troubleshooting, and offered helpdesk support to clients. Following this, they joined MV Transportation as a Scheduler/IT Support, where they administered their computerized transportation system and resolved inquiries and software-related issues.

In 2014, Jessell held various positions in different companies. At Straight Edge Technology, Inc., they worked as an IT Office Administrator/Service Coordinator. Jessell then joined Avail Solutions Inc as a Crisis Case Manager Translator and later moved to Flint Hills Resources as an LDAR Data Manager. In the latter role, they performed tasks such as generating reports, setting up daily and monthly productivity reports, and handling payroll and billing processes.

Continuing their career journey in 2014, Jessell also worked at HORNE LLP as a Case Manager, where they managed cases. Jessell then joined the State of Texas as an Investigator in 2016, focusing on investigating cases of alleged abuse and neglect of children and ensuring their safety.

In 2018, Jessell joined BCFS Health & Human Services as an Incident Support Management/Case Management professional. Jessell also joined the Department of Homeland Security Office of the Chief Financial Officer as a Manufactured Housing Support Specialist in 2019. These roles demonstrate their expertise in incident support management, case management, and providing support in the manufacturing housing sector.

Jessell Gollaz-Vazquez completed their education at the University of Phoenix. From 2009 to 2013, they earned an Associate of Arts (AA) degree in Information Technology. Then, from 2013 to 2015, they pursued a Bachelor of Science (BS) degree in Psychology. It is also mentioned that they obtained another Associate of Arts (AA) degree in IT from the University of Phoenix, although the specific dates and field of study are not provided.

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Timeline

  • Incident Support Management/case Management

    June, 2018 - present

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