Jennifer Rocha

Jennifer Rocha has a wealth of work experience, starting with their role as an Atendente de Telemarketing at AeC Contact Center in 2013. In 2018, they worked as an Estagiária de Publicidade at Assessoria de Comunicação Regional Venda Nova and as an Estagiária de Marketing at EHPB Escola Profissionalizante Ltda. In 2019, they took on roles as an Assistente de Eventos at LSPRO and an Auxiliar de Marketing at Obradec Materiais De Construcao. In 2021, they became the Analista de Customer Success at Psicologia Viva (Psyalive), where they were responsible for leading customers towards solutions and results with a focus on quality. Finally, in 2022, they began their current role as a Customer Experience Analyst at Woba.

Jennifer Rocha obtained a Bacharelado in Publicidade e Propaganda from Universidade de Belo Horizonte UNIBH between 2015 and 2019. Jennifer has also obtained a number of certifications since then, including Introdução ao Customer Success from CS Academy and RD University in August 2022, Lei Geral de Proteção de Dados (LGPD) from Fundação Bradesco in August 2022, QUALIDADE NO ATENDIMENTO AO CLIENTE from EWCursos AVA in August 2022, Boa Análise from Conexa Saúde in March 2022, Segurança da Informação e Proteção de Dados from Conexa Saúde in October 2021, Colaboração Ágil e Facilitação from Conexa Saúde in July 2021, Customer Experience Management from FIAP in July 2021, Gestão de Conflitos: Estratégias e Ferramentas from Conexa Saúde in July 2021, NPS: Mapeando a satisfação do seu Consumidor from Hi Academy in July 2021, Planejamento do Tempo from Conexa Saúde in July 2021, Revolução da Empatia from Conexa Saúde in April 2021, Customer Success - Como Conquistar e Manter Clientes from Sebrae in October 2020, Fundamentos da Experiência do Cliente from Track.co in April 2020, and Customer Experience from Rock Content in January 2023.