Operations Executive(s) - Kraków Or Nearby

BeMyGuest is a travel technology company and distribution platform that facilitates online sales of attractions, tours and activities products (travel activities). Our Distribution Network enables B2B transactions between travel activity operators and online and offline travel agents as well as other travel companies. Our Booking System, automates and captures B2C transactions on the operators’ own websites, ticket counters and other direct sales channels.

We are looking for Operation Executives to help operators of travel activities maximize the benefits of using our network and booking system by providing them the highest quality level of support they deserve.

Essential job functions:

• Upload and update products’ information, including, but not limited to descriptions, pricing, calendars, photos etc.

• Maintain the integrity and accuracy of products’ information selling on our platforms.

• Provide ongoing support to operators using our platform and booking systems.

• Handle customer inquiries about booking changes, cancellations, refunds or emergency cases via multiple communication channels: Chat, Slack, WhatsApp, WeChat, Email, Phone

Skills and experience:

• Accurate and efficient execution skills, with high attention to detail.
• Proven ability to work under pressure, multi-task and meet deadlines.
• Very strong analytical and problem solving skills.
• Experience in working within a high paced environment.
• Team player with the ability to collaborate well.
• Exceptional customer service communication skills.
• Strong writing and speaking skills in English are a must.
• Willingness to work weekends, public holidays and shift hours if required.

Bonus points for:

• Previous experience working in eCommerce or with an Online Travel Agency is preferred 

• Previous experience working in a similar role for example Customer Service, Account Executive or Operations Support role is an advantage.

What we are offering:

• Competitive salary 

• This position is based remotely. 

• You will receive intensive training and work with a highly international team.

• As a young company, the successful candidate will value experience,  industry exposure and an international  work culture.

• The ideal candidate will join full-time, but joining part-time will also be considered. 

• Please note that this role requires shift work inclusive of evening shifts, weekend shifts and public holiday shifts.