Alex Mihalovich

Alex Mihalovich is a seasoned professional with extensive experience in customer experience management, marketing research, and strategic insights across various industries. Currently serving as the Senior Manager for Customer Experience at Bendigo Bank, Alex focuses on aligning customer journeys with group strategy to enhance customer prosperity. Previous roles include Director of Marketing Research at Australian Community Media, leading significant marketing and research projects, and positions at Telstra in global research and customer experience design. Alex has also contributed to Fonterra, Global Reviews, and the Ford Motor Company, among others, and holds a Master's and Bachelor's degree in Commerce from UNSW, specializing in Marketing, Finance, and Econometrics.