Kaylee Baldwin

Kaylee Donovan is an experienced professional in customer service and support, currently serving as an Associate Customer Success Manager at Forma since June 2021, where responsibilities include providing immediate support to platform members and creating training materials for new hires. Prior roles at Forma include Senior Customer Service Advocate and Member Experience Advocate, consistently maintaining a high customer satisfaction rating. Kaylee's experience also includes a tenure at CSC, where skills in processing corporate document orders and error analysis were developed, as well as positions in healthcare, office support, and organizational leadership. Kaylee holds a Bachelor's degree in Sociology and Anthropology from the University of Illinois Springfield, completed between 2019 and 2020.