Parul Thakur is an Implementation Consultant at Benevity since September 2021, previously serving as a Project Manager and Customer Success Manager at BirchStreet Systems, where responsibilities included project tracking, issue management, and effective communication with internal and external stakeholders. Prior experience includes roles as a Customer Success Specialist at Satguru Travel and Tourism Services and a Customer Service Representative at FIS, focusing on marketing analysis and customer support. Parul holds a Master's degree in Marketing from Humber College and a Bachelor's degree in Biotechnology from Rajasthan Technical University.