Hannes Forsell

Hannes Forsell currently serves as Manager of Customer Service Operations at Benify, starting in May 2024. Prior to this role, Hannes was a Key Account Manager at Customer First AB from May 2023 to May 2024, and Business Manager at Transcom from January 2022 to May 2023, focusing on clients such as Viaplay and BMW Financial Services. Hannes has extensive experience in business operations, evidenced by previous positions as Senior Business Operations Specialist and Associate Service Delivery Manager at Klarna in late 2021. Earlier roles at Transcom include Senior Customer Service Manager for Viaplay, Customer Service Manager for Danske Bank, and several managerial positions in the Customer Service department at Top-Toy. Throughout the career, Hannes has developed and implemented strategies to achieve business objectives, ensure efficient operations, and drive growth while managing complex customer service and partner operations.