Namrata Waikar

Namrata Waikar is an experienced professional in user support and technical support management. Currently serving as Manager of User Support in Global Technical Support at Bentley Systems since July 2023, Namrata previously held leadership roles at OnceHub, starting as a Customer Support Representative and advancing to Team Lead in both Technical Support and Customer Success. Namrata has a robust background in IT operations, having worked at Infosys as an Information Technology Operations Team Lead overseeing teams of 20-25 executives and managing IT support for EMEA and APAC regions. Namrata began the career as an Assistant System Engineer and later served as a Senior System Engineer, focusing on IT platform and service management for major clients. Namrata earned an MBA in Human Resources Management and Services and a B.Sc. in Electronics from Savitribai Phule Pune University.