Kimberly Gibbs

Kimberly Gibbs is an experienced IT professional with a strong background in IT service management, having held various progressive positions since 2009. Currently serving as Senior Manager IT Service Management at Berkeley Research Group, Kimberly has implemented key processes such as Change Management and Knowledge Management, while developing a Self-Service Portal and customer satisfaction measurement program in ServiceNow. Previous roles include ITIL Process Engineer at Vision Technology Services and Quality Control Manager at Attain, LLC, where Kimberly led a quality control program for a large government agency. Kimberly has also contributed as IT Process Analyst and ServiceNow Knowledge Manager at Allegis Global Solutions and as Help Desk Analyst at the Corporation for National and Community Service. Educational qualifications include studies at Tougaloo College and Jackson State University.