Associate Account Coordinator

Berlin Packaging is the nation's premier supplier of rigid packaging and packaging components. With over $3 billion in revenue, we are growing 5x faster than the overall packaging industry.

Don’t know what makes the rigid packaging industry special? Well, chances are you enjoy products supplied by Berlin Packaging every day! Imagine yourself walking into your favorite big-box store. Take a mental look around and think about every glass, plastic, or metal package you see. Berlin Packaging touches virtually every market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and now, cannabis too. 

Next, combine that with an award-winning culture. Our 2,000+ employees are high-performing - and importantly, collaborative - entrepreneurs who blow through obstacles and embody an “Anything is Possible!” mindset. We love it here. Our engagement scores are 2x the national average. And every single employee shares in Berlin’s profitable growth.

Now you understand why since1898, our 100+ year-old company has grown 5x faster than our industry!

And we're not done yet.

In order to continue our record growth streak, we need people like YOU to join our team! Are you up for the opportunity of a lifetime? If so, we are seeking an Associate Account Coordinator, who performs a number of tasks related to account management, customer relations, and data analysis. The Associate Account Coordinator manages the lifecycle of a customer order, which includes responding to internal and external requests and timely communication with internal and external stakeholders. This position is based in Secaucus, NJ. 

Key Accountabilities:  

• Provide exceptional customer service to all accounts.

• Process customer orders; act as a liaison between the employees of Berlin Packaging and its customers.

• Review, track, and manage internal activities from order placement through delivery, ensuring effective communication and customer thrill.

• Source product and review pricing data with management and/or sales to quote pricing and provide reporting.

• Partner with internal stakeholders including sales, supply chain, warehouse and corporate groups to service the customer and deliver branch metrics.

• Fulfills employee portion of the Berlin Values by demonstrating a strong work ethic, teamwork, loyalty, innovation, productivity, and driving profitable results.

Knowledge, Skills, Abilities:  

• Bachelor’s degree strongly preferred or equivalent experience.

• 1+ years in a customer service, account support, or related role preferred.

• Demonstrates a strong work ethic, problem-solving capability, and ability to learn Berlin Packaging’s business, products, customers, and suppliers.

• Strong interpersonal and communication skills.

• Highly organized and detail oriented.

• Strong time management skills: ability to multi-task, prioritize, and follow up.

• Operates with a sense of urgency.

• Is flexible and open to change and new ways of working.

• High energy, positive attitude, and contributes to a positive team culture.

• Self-motivated; consistently strives to attain goals and seeks self-improvement.

• Technologically savvy.

How is our Associate Account Coordinator role different than other Associate Account Coordinator roles?

A day in the life of a Berlin Associate Account Coordinator could entail customer status meetings in the morning followed by prioritizing production with manufacturers in the afternoon, and closing the day by entering and billing purchase orders.

Working Environment:

Sales and Distribution Center office environment

We recruit traits, not skills. We believe in hiring smart, passionate people who are thirsty for knowledge and enthusiastic to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Berlin Packaging offers an outstanding compensation and benefits package including  the 1Berlin Shared Ownership Plan, profit sharing, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, paid parental leave, health club reimbursement, tuition reimbursement, 529 college savings plan, employee assistance, smoking cessation program, pet insurance, employee discounts, employee referral program, and flexible spending accounts for transportation, medical, and dependent care expenses.

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Visit our Careers page for more information on our Anything is Possible culture and Total Rewards offerings.

*This position is not eligible for sponsorship.

*Berlin Packaging maintains a smoke-free workplace.

#LI-Hybrid