Paul Taylor MBA MSc CMgr FCMI FCICM has extensive experience in credit management, operations, and leadership roles across multiple industries. Currently serving as Chairman for both the Merseyside and North Wales Branch and the Northern Ireland Branch at the Chartered Institute of Credit Management, Paul also holds the position of Learning Support Coach. Paul's previous roles include Head of Operations at DCB Legal Ltd, Associate Director of Collections at Ruby Energy, and Collections Manager at United Utilities, where significant contributions were made towards process improvement and team management. As Managing Director of Taylored Credit Management Limited, Paul provided consultancy services and training aimed at enhancing client outcomes. Paul’s educational credentials include multiple master's degrees in business administration and project management, complemented by various professional qualifications in coaching and leadership.