Brian Kaufman

Director Of Retention & Customer Experience at Bespoke Post

Brian Kaufman has over 10 years of experience in the sports industry. Brian began their career in 2007 as Sports Director, Co-Host, and Assistant Sports Director of Talk Shows at WMUC Sports. In 2009, they worked as a Sports Intern at WRC-TV, where they logged tape and went on location to events such as the AT&T National golf tournament and Washington Redskins training camp. In 2010, they interned at Comcast SportsNet Mid-Atlantic and in 2011 they held Production Assistant roles at NFL Films and Comcast SportsNet. From 2011-2014, they worked as a News Anchor, Sports Director, Sports Anchor/Reporter at TV3 Winchester and Sports Anchor/Reporter at KWTX-TV. In 2015, they were a Sports Anchor/Reporter at WWMT-TV, and from 2017-present, they have held various roles at Bespoke Post, including Director of Customer Experience, Customer Experience Manager, E-Mail Marketing and Customer Experience Strategist, E-Mail and Customer Loyalty Analyst, and Customer Service and Business Operations Analyst.

Brian Kaufman obtained a Bachelor of Arts (B.A.) from College Park Scholars, University of Maryland, College in Broadcast Journalism in 2008. Brian then went on to receive a B.A. from University of Maryland, Philip Merrill College of Journalism, College in Journalism in 2011. Additionally, Kaufman has obtained several certifications from LinkedIn in 2021, including Developing Your Team Members, Having Difficult Conversations: A Guide for Managers, Supporting Your Mental Health While Working from Home, Transitioning from Manager to Leader, Coaching Skills for Leaders and Managers, Customer Service Strategy, Customer Service: Motivating Your Team, Innovative Customer Service Techniques, Professional Networking, Service Metrics for Customer Service and Using Feedback to Drive Performance.

Links

Timeline

  • Director Of Retention & Customer Experience

    February 1, 2024 - present

  • Director of Customer Experience

    March, 2022

  • Customer Experience Manager

    February, 2020

  • E-Mail Marketing and Customer Experience Strategist at Bespoke Post

    March, 2019

  • E-Mail and Customer Loyalty Analyst

    September, 2017

  • Customer Service and Business Operations Analyst

    March, 2017

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