BestMark
Marivel Flores Otell has extensive experience in administrative and managerial roles, primarily at Amazon since August 2016, where positions held include Lead Executive Assistant to the VP of AWS Sales LatAm and Program Manager in Learning & Engagement for Amazon Advertising. Additionally, Marivel has served as a mystery shopper with Market Force Information and BestMark since May 2016, conducting qualitative and quantitative research on customer service. Prior experience includes working as an Administrative and Personal Assistant to CEOs at S. H. Bell Company and HARBOR Aluminum, and serving as a Customer Service Representative at American Airlines. Educational qualifications include a Bachelor's Degree in Marketing from Tecnológico de Monterrey and Université libre de Bruxelles.
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BestMark
You’re witnessing an accelerated pace of change. Your customers expect frictionless interactions and experiences, regardless of how, when and where they do business with you. You deserve a partner who offers Customer Experience insights solutions purpose-built for helping you measure, understand and continually improve physical and digital customer interactions. Across every key customer touchpoint and channel. Welcome to BestMark. Working with Fortune 500/100/50 companies and a variety of other businesses in a wide range of industries, we dedicate our team and resources to ensure you feel valued and to support our goal of making personal connections with each and every client. You will find that we thoroughly understand operations, technology and research, and we know what it takes to manage a successful customer-experience program. Follow us here and visit us at www.bestmark.com/ to learn more.