Charlotte Grocott

Charlotte Grocott has over two decades of experience in IT and service operations management, with a focus on problem management and infrastructure. Currently serving as Service Operations Manager (Problem Management) in the DevOps team at bet365 since January 2014, Charlotte has held multiple roles including Problem Management Manager and Infrastructure Project Manager. Prior experience includes a position as Service Level Manager at The Co-operative Banking Group from November 2010 to December 2013, and a variety of roles at Britannia Building Society from September 1999 to November 2010, including Problem Management Manager and IT Support Engineer. Charlotte holds a Bachelor of Science (BSc) degree in Psychology with Ergonomics from Loughborough University, completed between 1996 and 1999.