Paramita Das

Paramita Das is a skilled Senior Network Operations Center Engineer at BETSOL, with experience in Incident Management, Major Incident Management, and Problem Management, focusing on enhancing organizational resilience and stability. Prior roles include Technical Support Engineer positions at Dell Technologies and Dell International Services, where effective troubleshooting and customer support were emphasized for EMEA and US clients. Additional experience stems from customer service roles at First Source Solutions and Convergys, where responsibilities included managing queries and providing technical resolutions. Paramita Das holds a Bachelor of Engineering in Computer Science and is currently pursuing a postgraduate degree in Cybersecurity at the Massachusetts Institute of Technology.