Srinivas Nikki

Srinivas Nikki has a strong work experience in customer support roles. Srinivas started their career as a Customer Support Agent at HiPower Support Centre in 2016 and was promoted to Tier 3 Agent. In this role, they provided technical support and handled escalated queries.

Srinivas then joined Concentrix in 2017 as a Senior Associate T2, where they analyzed customer accounts, verified ownership identity, and resolved issues such as refunds and returns. Srinivas also solved customer queries through chat and email, ensuring customer satisfaction.

In 2020, Srinivas joined LinkedIn as a Member Support Specialist. Srinivas assisted members with managing their LinkedIn accounts, resolving login issues, and providing support for job applications and resume building. Srinivas later moved to the Premium Queue, where they guided premium members on subscription features and provided detailed information about premium products.

In 2022, Srinivas joined Unify Technologies as a Senior Customer Support Engineer. Srinivas dealt with Salesforce services using Salesforce, SQL, and Helpscout tools. Srinivas provided technical support to Fullcast.io, assisting them with Salesforce, SQL Query, and Helpscout.

Most recently, in 2023, Srinivas joined Beyond as a Customer Support Generalist. Additional information regarding their role and responsibilities is not provided.

Srinivas Nikki completed a Bachelor of Commerce (BCom) degree in B.com from SSMRV College in India. This education spanned from 2012 to 2015. Additionally, Srinivas obtained a certification in Customer Service: Problem Solving and Troubleshooting from LinkedIn in January 2021.