Jacqueline Miles

Jacqueline Miles is an experienced professional in library and customer relationship management, currently serving as Team Lead - Customer Success at BiblioCommons since July 2017. In this role, Jacqueline provides leadership in library relationship management and ensures effective communication between BiblioCommons and libraries. Previous positions include Senior Customer Success Manager and Senior Partnership Development Lead, focusing on enhancing online services for libraries. Prior to BiblioCommons, Jacqueline worked at Calgary Public Library as Newcomer Services Librarian, helping newcomers settle in Calgary while managing programs and partnerships. Jacqueline's earlier experience includes coordinating marketing and development initiatives for a nonprofit organization and serving as a Program Coordinator at Foreign Affairs and International Trade Canada. Jacqueline holds a Master's degree in Library and Information Science from Western University and a Bachelor's degree in History from Queen's University, along with a certificate in Employee Relocation from Seneca Polytechnic.