Jeanette McElwee (nee Jefferson-Brown)

Jeanette McElwee (nee Jefferson-Brown) currently serves as the Customer Experience & Business Services Manager at bibliotheca, a position held since January 2015, where responsibilities include managing customer service relationships and driving service performance improvements. Prior to this role, Jeanette worked at Yell from October 1992 to November 2014, progressing through various positions including Senior Customer Services Manager, where management of around 100 staff members was required, alongside roles such as Telesales Manager, Customer Liaison Manager, and Customer Liaison Executive. Jeanette's educational background includes studies at South Trafford College and Stretford Grammar Schools for Girls.