Muhammad Izuan Idris

Muhammad Izuan Idris has a diverse range of work experience in the telecommunications industry. Muhammad Izuan began their career as a Technical Support at Hong Leong Investment Bank, where they managed office equipment and administrative tasks. Muhammad Izuan then worked as a Laboratory Technician at The University of Nottingham Malaysia Campus, providing technical support and managing lab operations.

Muhammad then moved on to Maybank as a Technical Support, where they specialized in PABX systems and was responsible for day-to-day telecommunications operations. At ECM Libra, they served as a Senior Associate in Administration, overseeing office operations and managing vendor relationships.

Muhammad Izuan further enhanced their telecommunications expertise as a PABX Engineer at TIME dotCom Berhad, where they gained experience in IPPBX systems and proprietary PABX systems. Muhammad also worked at OSK Investment Bank Berhad as a Senior Executive in Telecommunication, focusing on maintaining and monitoring telecommunications infrastructure.

Muhammad then joined Hewlett-Packard as a Telecom Administrator, taking care of mobile/data services, voice/data services, and PABX for the Alcatel-Lucent office in the SEA Region. After their tenure at Hewlett-Packard, they joined PGi as a Telco Coordinator, responsible for telephony asset maintenance and procurement.

In their most recent role at BICS, Muhammad serves as a Service Engineer. Muhammad Izuan'sresponsibilities include supporting and handling customer complaints, proposing and introducing network and telecom traffic solutions, monitoring service performance, identifying areas of improvement, and troubleshooting various products and services for BICS customers. Muhammad Izuan also performs route adjustments for SMS and voice traffic to enhance the quality of service.

Throughout their career, Muhammad has demonstrated strong technical skills, team management abilities, and a focus on customer satisfaction.

Muhammad Izuan Idris completed their diploma in Electrical & Electronics at the Malaysia France Institute from 1996 to 1999. In addition to their formal education, they have obtained several certifications, including IT Service Desk: Service Management, Learning PowerShell, Microsoft Office 365: Administration, Programming Foundations: Fundamentals, DevOps Foundation, Ethical Standards and PMI Code Values, ITIL 4 Foundation: Key Concepts, Introduction to AWS for Non-Engineers (Cloud Concepts, Security, Core Services, Billing and Pricing), Lean Six Sigma Foundations, Learning VoIP and Unified Communications, Six Sigma Foundations, Wireshark: VoIP, Agile Principles and Methodologies, Dealing with Customer Service Incidents and Complaints, Ethics and Project Management, ITIL 4 Foundation: Introduction, and ITIL 4 Foundation: Key Concepts of Service Management.