David McDowell

David McDowell has extensive experience in technical support and customer service roles, primarily in IT and software training. At BigHand since January 2014, David has held multiple managerial positions, including Customer Portal Manager and Data & Process Improvement Manager. Prior to this, David worked at SRC (Speech Recognition Company) from October 2007 to January 2014, providing technical support and training for Dragon Naturally Speaking and Winscribe Digital Dictation. Earlier career roles include IT Service Desk Coordinator at the European Medicines Agency, PC Installation Engineer at Royal Mail, Outlook Migration Engineer at the Department for Work and Pensions, IT Skills Trainer at EXP Solutions, and Commercial Banking Officer at HSBC. David's diverse skill set encompasses IT consultancy, process improvement, training, and customer relationship management.