Syahmi Zulkifli

Syahmi Zulkifli has the following work experiences:

1. Customer Service Specialist at BigPay | Challenge Banking (2021-present):

- Joined as a graduate program

- Handles customer inquiries primarily through chat, email, and outbound phone calls using Zendesk

- Has the ability to handle multiple chats simultaneously and handle surge inquiries effectively

- Identifies trends in downtime to mitigate damage and prepare other agents

- Conducts monthly reporting cases and inquiries for BNM and PayNet

- Assists TL with monthly reports for higher management

- Uses Zendesk Explore to create specific queries requested by TL and Manager

- Able to verify numbers and tickets and supports other agents with complex cases

- Utilizes basic SQL language to extract data from BigQuery for reporting and data extraction

- Built a data studio for other agents and teams to simplify specific transactions in chronological order

2. Product Specialist at Gaia Science (M) Sdn Bhd (2021):

- Consults with lecturers and researchers on laboratory items based on their budget

- Handles Material Science items and general laboratory equipment

- Focuses on Atomic Force Microscopy (AFM), Ultrasonic Spray, Planetary Mixer, etc.

3. Food Runner at GrabFood (2018-2021):

- Responsible for delivering food orders

4. Office Administrator at Shaharuddin Hidayu & Marwaliz (2020):

- Managed accident department documents

- Inquired medical reports, police reports, vehicle info, and insurance claims

- Provided case studies using a database from the University of Malaya

- Occasionally served as a runner when needed

5. Personal Tutor (2016):

- Provided personal tutoring services.

Syahmi Zulkifli completed their education in a chronological order. Syahmi attended Sekolah Tuanku Abdul Rahman in Ipoh from 2011 to 2015 where they obtained their SPM degree. Syahmi then pursued a Foundation in Life Science at the University of Malaya from 2016 to 2017 before moving on to their primary degree. At the University of Malaya, they studied Physics (Material Science) from 2017 to 2021. Additionally, in July 2023, Syahmi Zulkifli obtained a certification in "Bronze Phish Level - Basics of Cyber Resilience" from Phished.