M.D. Mohibul Alam

MD. Mohibul Alam has over 10 years of experience in customer service and support roles. MD. MOHIBUL is currently working as the Head Of Customer Support at Bikroy since March 2022. Prior to this, they were the Customer Care Center In-Charge at bKash Limited from June 2020 to February 2022. MD. MOHIBUL has also held positions as a Center In-Charge at Robi Axiata Limited from November 2016 to May 2020 and at airtel from June 2015 to November 2016. MD. MOHIBUL started their career as a Zonal Trainer (Service Quality) at Step One and Sea Freight from April 2013 to May 2015, and as a Customer Service Representative (CSR) at Digicon Technologies Ltd from October 2011 to April 2013. MD. Mohibul Alam has a proven track record in managing customer service teams, improving customer satisfaction, developing procedures, and training staff.

MD. Mohibul Alam completed their education as follows:

- From 2012 to 2013, they attended ASA University Bangladesh (ASAUB) and earned a Master of Business Administration (MBA) degree in Marketing.

- From 2008 to 2011, they studied at ASA University Bangladesh (ASAUB) and obtained a Bachelor of Business Administration (BBA) degree in Marketing.

- From 2004 to 2006, they attended Adamjee Cantonment College and completed their Higher Secondary Certificate with a focus on Science.

- From 1995 to 2004, they studied at Mohammedpur Gov.t High School, where they completed their high school education with a focus on Science.

In addition to their formal education, MD. Mohibul Alam has obtained several certifications, including Digital Technologies Case Studies: AI, IOT, Robotics, Blockchain; Listening to Customers; Big Data in the Age of AI; CISM Cert Prep: 1 Information Security Governance; Calculating the Value and ROI of Customer Service; Cert Prep: Project Management Professional (PMP); Implementing a Privacy, Risk, and Assurance Program; Leading at a Distance; Scrum: The Basics; Trello for Agile Teams; Understanding and Prioritizing Data Privacy; Creating a Culture of Privacy; Learning Design Thinking: Lead Change in Your Organization; Microsoft Teams Essential Training; Subtle Shifts in Thinking for Tremendous Resilience; Agile Foundations; Communicating with Confidence; Employee Engagement; Leadership Foundations; and Problem Solving Techniques. These certifications were obtained from LinkedIn, with varying completion dates in 2020.