Michelle Baur currently serves as the Director of CX Operations at BILL since February 2022, after previously holding the position of Senior Manager of Customer Experience Insights & Reporting. Prior to this role, Michelle Baur accumulated extensive experience at Paychex from April 2012 to February 2022, progressing through several key positions including Senior Manager of Service Strategy, Insights & Analytics, Manager of Analytics & Continuous Improvement, Financial Services Supervisor, and Team Lead of Risk Management. Earlier in Michelle Baur's career, a tenure at ESL Federal Credit Union included the role of Senior Teller. Michelle Baur holds a degree in Business Administration from Monroe Community College.
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