Billtrust
Customer Support Specialist (shift Hours Us)

Customer Support Specialist (shift Hours Us)

Customer Service · Lesser Poland Voivodeship, Poland

Job description

Proven experience in a technical support role, preferably within a SaaS company or related
industry - 2+ Years preferred
Strong technical skillset including a demonstrated understanding of software technologies, web
functionality, troubleshooting, and data file processing
Ability to utilize CRM technology to document and manage customer support issues
Previous experience working with defined operating protocols, systems processes, and service
level agreements (SLA)
Critical thinker with the ability to interface with various internal support partners to derive
solutions
Active listener who seeks to understand the root cause of issues and understand the "why"
behind the issue
Strong verbal (building relationships) and written (documenting answers) customer
engagement skills
Persistent work ethic with a positive, team player mentality
Proven capability to apply or learn SQL techniques is a plus
Bachelor's Degree preferred

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for!

What You'll Get:

Hybrid Work Environment: Enjoy the best of both worlds with our inviting office spaces and the freedom to work remotely. #LI-Hybrid
A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
Flexible Working Hours: We support your lifestyle- the results are what count.
Opportunities for Growth: Fuel your professional journey with a diverse range of development programs, from mentorship initiatives to specialized training tailored to your aspirations.
Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and Founders Awards, our employees are recognized for hard work and outcomes achieved.
Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Unique Individuals: We recognize the strength in our differences and champion diversity as a cornerstone of our forward-thinking culture. Join a team where unique perspectives and talents are valued and celebrated.
Benefits: Enjoy a comprehensive array of country-specific perks and fringe benefits designed to support your well-being and enhance your overall experience at Billtrust.

Who We Are:

Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote