Sean Magee

Sean Magee has a diverse work experience spanning from 2012 to the present. From 2012 to 2014, they worked as an Income Maintenance Caseworker at the Commonwealth of Pennsylvania, where they demonstrated a strong understanding of computer systems and accurately completed data-entry tasks. Starting in 2014, they joined QSI | NextGen Healthcare as a Client Support Analyst - Tier II, where they were promoted to provide intermediate to advanced SQL query troubleshooting and created complex queries for reporting errors and providing workarounds for specific client data. In 2017, Magee transitioned to Billtrust as a Sr. Customer Support Analyst, supporting invoice delivery, payment, and cash application processes. Sean was then promoted to a Customer Support Team Lead and most recently served as a Customer Support Manager, managing and developing team members across different product lines and ensuring customer needs were met.

Sean Magee obtained a Bachelor's Degree in Business Management from West Chester University of Pennsylvania, where they studied from 2005 to 2009. In 2013 to 2014, they earned an Associate's Degree in Computers and Information Technology from Thomas Edison State University. Additionally, Sean has obtained various certifications, including a Team4Tech Fellow certificate from Team4Tech in September 2022, and certifications in customer service, leadership, body language, focus improvement, and more from LinkedIn. The LinkedIn certifications were obtained in April 2019 and in various months of 2022.