Caden Zarbock

Caden Zarbock is an experienced customer experience leader currently serving as the Director of Customer Experience at Binance.US, where responsibilities include implementing CX leadership frameworks and launching a comprehensive CX strategy. Prior to this role, Caden held various senior management positions at Coinbase, overseeing substantial teams and developing channel strategies to enhance customer support. Additional experience includes leadership roles at Drizly, ezCater, Thumbtack, and eBay Inc., with a strong focus on operations, team development, and marketplace integrity. Caden holds an Associate of Science degree from Salt Lake Community College.