Aiyana Gillespie

Aiyana Gillespie has extensive work experience in customer support and technical roles. Aiyana began their career in 2012 as a Busser at The Hartlin Inn and later served as an Area Director at Baiting Hollow Scout Camp. In 2016, they worked as a Lead Cashier at Key Food Stores Co-Operative Inc.

In 2017, they joined iPic Entertainment as a Guest Services Associate, where they demonstrated excellent organization and multitasking skills while resolving customer service concerns. Aiyana then worked at SJ Carroll Jr., Inc. as an Account Production Assistant, efficiently accommodating client needs and compiling reports.

In 2020, Aiyana joined Amazon as a Human Resources Assistant, responding to disability and leave of absence-related questions and resolving cross-functional issues. Aiyana excelled in this role by building rapport with callers and providing personalized support.

Aiyana continued their customer support career at Wonder in 2021, where they were recognized as the top performer among the support team for ticket resolution. Aiyana contributed to the team's efficiency by creating resources, such as canned responses and internal knowledge base articles, and made valuable suggestions for process improvement.

In 2022, they worked as a Technical Support Agent at Onfleet, providing support to users and ensuring their technical issues were resolved. Aiyana then joined SidelineSwap in 2021 as a Customer Support Associate, troubleshooting issues and advocating for users to enhance the overall user experience.

Currently, Aiyana Gillespie is working at Black Kite as a Product Support Specialist, utilizing their expertise to assist customers and provide timely solutions.

Overall, Aiyana Gillespie has gained valuable experience in customer support, technical support, and HR roles, and has consistently demonstrated excellent communication, problem-solving, and organizational skills throughout their career.

Aiyana Gillespie attended Pace University from 2015 to 2019 and earned a Bachelor of Science degree in Criminal Justice. In 2019, they also participated in a Semester At Sea/ISE program, where they studied International/Global Studies.