Joanna Douglass

Joanna Douglass is an experienced document controller currently employed at Black & White Engineering since January 2023, responsible for document control. Prior to this role, Joanna spent nearly a decade at DANE ARCHITECTURAL SYSTEMS, managing drawing office documentation, project reporting, and various administrative tasks, while also serving as a departmental champion for training colleagues. Joanna's earlier experience includes customer account management at Northern Rock, where responsibilities encompassed mortgage redemptions and customer service, alongside roles at Zurich Insurance and Lloyds Banking Group focusing on sales and customer service. Joanna is recognized for exceptional customer service and teamwork, consistently exceeding targets and adhering to compliance standards throughout the career.