Customer Success and Support
About
The Customer Success and Support team at Blackbaud is dedicated to ensuring nonprofit organizations maximize the value of their software and services. They provide proactive engagement, tailored support, and strategic guidance to clients, helping them achieve their mission-driven goals while fostering long-term relationships. This team also oversees renewals and manages critical customer feedback to drive continuous improvement in service delivery.
Team members
Jacob Potts
Customer Success Manager, Seni...
Jennifer Cressotti
Senior Manager, Customer Succe...
Jessica Dunkerley
Senior Manager, Customer Suppo...
Jewell Willett
Senior Manager, Corporate Impa...
Kimberly Knight
Sr. Manager, Customer Success ...
Kristi Vallance
Customer Support, Principal
Lauren Crawford
Manager, Customer Success - He...
Leanne MacMeekin
Senior Manager, Customer Succe...
Lorilee Kavanagh
Senior Manager, Customer Suppo...
Miguel Alfaro
VP Customer Success, Head Of G...
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