Florencio del Valle Melo

Florencio Del Valle Melo is an experienced professional in client support and technical services, currently serving as a Blackboard Node Administrator at Leidos since August 2019. With a longstanding tenure at Blackboard beginning in March 2013, Florencio has held various roles, including Service Delivery Manager, where effective client management and project coordination are prioritized, and Client Support Engineer, providing advanced technical support for Blackboard Learn. Previous experience includes serving as a Blackboard Tier 1 Subject Matter Expert at Sutherland Global Services, where Florencio offered technical assistance and facilitated the training of other technicians, and as a Customer Service Interpreter at Language Line Services, providing interpretation services. Florencio's educational background includes studies at Colegio Calasanz.