Anika Grusenick

Anika Grusenick is an experienced professional in organizational learning and development, currently serving as the Organizational Learning & Development Manager at Blacklane since January 2016. Anika oversees employee training and growth, focusing on maximizing individual and organizational potential. Previous roles at Blacklane include Senior Manager Operations Training & Development and Manager Customer Care & Operations, where Anika played a crucial role in enhancing customer service resolution rates. Prior experience includes positions at Mister Spex as a People Manager and at eBay Inc. in various supervisory roles within risk and fraud management. Anika's career began at Swiss International Air Lines, where leadership and customer service skills were cultivated. Anika possesses strong motivations for coaching and developing teams, ensuring high service levels, and implementing effective training processes.