Customer Service · Full-time · Columbus, US
Overview
BlastOne is a family owned, professionally run business that is growing fast globally and looking for top talent to join our dynamic and fast paced team!
What makes us great is phenomenal staff who fit our fantastic culture! We believe in paying well and offering great benefits in order to attract the best talent.
What we do: BlastOne is a leading global supplier of Abrasive Blasting and Painting Equipment and Facilities to a wide range of industries. Hiring fantastic people is our key to growth. We hire top talent who share our values!
The Role
A Customer Success Manager is responsible for managing a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted advisor to each customer. As a successful CSM you will achieve a high level of customer NPS, contract renewals and increased revenue within your customer base.
Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with solutions tailored to customer needs.
Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues.
Maintain a revenue base by managing account retention and renewal.
Drive increased revenue through increased product adoption and increased usage.
Become an expert in blasting processes and equipment and educate customers on the use and benefits of our products.
Promote the value of BlastOne products and Services to allow customers to see the value of both.
Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively, and customer goals are met.
Skills/Qualifications
5 years of experience working with industrial EQUIPMENT SALES or Service
Previous work experience as a customer success manager, customer service representative or equivalent role. Manage the purchasing process from requisition to delivery, ensuring compliance with company policies and procedures.
BS In Engineering, Business, Marketing or related fields, Or Equivalent Experience
Knowledge of Heavy industrial solutions
Knowledge of Blasting and Painting Operations
Microsoft Office Suite including Microsoft Projects
Lift up to 50 lbs. occasionally
Ability to stand for long periods of time
Ability to work at an office desk for long periods of time
Various industrial production operations based on customer conditions
Travel
Up to 25%
The Perks working at BlastOne
Personality / Core Value Requirements
BlastOne is a unique company. We have a strong, close-knit team of hard-working, caring professionals who have a passion for supporting our customers. We are a third-generation family business and we are dedicated to growing for generations to come. To accomplish this, we take great effort to ensure that the members we add to our team will contribute positively to the great culture we already have.
Culture and Personality
Team player
Positive attitude
Strong work ethic
Driven to achieve excellence
Accurate
Customer and quality minded
We’re happy – but we spell it HAPIEE which is an acronym for our core values and beliefs: