Rich Simmons

Rich Simmons is an experienced leader in customer service and retail operations, currently serving as the Head of Customer Service at Bloom & Wild since November 2023. Previously, Rich held the role of Operations & CX Manager at Stitch Fix, managing a large team and driving key performance indicators. Achievements at Stitch Fix include enhancing hiring and retention strategies and implementing a VIP process for styling services. Rich's retail management experience spans several esteemed brands, where responsibilities included team coaching, operational launches, and consistent delivery of high service standards. Rich's educational background includes studies at Queens School Watford.