Nikhil Suresh

Nikhil Suresh is the current Director of Operations at Blowhorn, a position they have held for 7 years and 6 months. Prior to their current role, Nikhil served as the Regional Customer Service Manager for Maersk Line India for 4 years and 8 months. In this role, they were responsible for heading the customer service for the East India Region, which included locations such as Tuticorin, Cochin, Bangalore, and Chennai. Nikhil has a total of 6 years of experience with Maersk Line and is knowledgeable about working in various locations. Nikhil is currently leading a team of customer service professionals in Chennai and catering to the service requirements of more than 2000 customers in South and East India. Some of their accountabilities include setting up SMART objectives and KPIs for all team members, monitoring team and individual performance, and assisting team members with their personality development plans. Nikhil has also played a key role in meeting customer expectations by evaluating existing processes and bringing changes to improve efficiency. Nikhil has been the focal point for all customer service issues for locations such as Tuticorin, Cochin, Chennai, and Bangalore. Recently, they have taken over customer service activities for Goa and Mangalore and is responsible for smooth transition of the activities from the agency to the front line. Nikhil’s ultimate goal is to ensure the achievement of individual team member KPIs.

Nikhil Suresh has a Master of International Business from the School Of Management Studies at CUSAT, specializing in Logistics and International Business. Nikhil also has a Commerce degree from Kerala University, specializing in Accounting and Commercial and Business Law.