Chris Cline currently serves as the Director of Contact Center Operations at Blue Cross and Blue Shield of Kansas City, a position held since May 2018, where responsibilities include improving customer experience through call center management, process improvement, and various operational initiatives. Prior to this role, Chris was a Customer Success Manager at NICE Ltd from 2013 to 2017, specializing in project and customer success management for major accounts, with a focus on enhancing the customer experience. Chris holds a Bachelor of Arts in Accounting from the University of South Florida.