AM

Atiya Easterling Mba

Senior Director, Customer Solutions Operations at Blue Cross Blue Shield of MA

Atiya Easterling, MBA, CSM has a diverse work experience spanning multiple companies. Atiya is currently serving as the Senior Director, Commercial Market Solutions at Blue Cross Blue Shield of Massachusetts, where they lead health engagement implementations and operational strategies for commercial products. Prior to this, Atiya worked as the Director, Customer Advocacy and Operations at the same company, responsible for ensuring end-to-end program compliance of member appeals and grievances.

In addition to their role in the healthcare industry, Atiya has experience in academia as an Adjunct Professor of Data Science at Saint Peter's University. Atiya has also worked at Beacon Health Options, where they held various positions, including Cost of Care Director and National Director of Operations, responsible for managing complex initiatives, clinical appeals, administrative appeals, grievances, and regulatory complaints. Before that, they served as a Senior Account Manager at HMS and as a Medical Cost Reduction Business Analyst at Horizon Blue Cross Blue Shield of New Jersey.

Overall, Atiya Easterling brings a wealth of experience in healthcare operations, strategic planning, program compliance, and cost management to their current role at Blue Cross Blue Shield of Massachusetts.

Atiya Easterling, MBA, CSM, has a strong educational background. Atiya completed their Master of Business Administration (MBA) degree in Risk Management at Saint Peter's University from 2020 to 2022. Prior to their MBA, they earned a Bachelor of Science (B.S.) degree in Business Administration and Management, with a focus on Healthcare, also from Saint Peter's University.

Atiya's education history also includes attending Delaware State University, although the specific degree program and field of study are not provided.

In addition to their academic achievements, Atiya Easterling has obtained several certifications. Atiya is a Certified ScrumMaster (CSM) from the Scrum Alliance, having received this credential in November 2021. Atiya has also completed various courses in Enterprise Design Thinking from IBM, including being recognized as an Enterprise Design Thinking Co-Creator in May 2021 and as an Enterprise Design Thinking Practitioner in March 2021. Additionally, Atiya is a Commissioned Notary Public in the state of New Jersey, having attained this certification in September 2015.

Links

Previous companies

Horizon Healthcare Services of New Jersey logo
Beacon Health Options logo

Timeline

  • Senior Director, Customer Solutions Operations

    July, 2022 - present

  • Director Customer Advocacy And Operations

    February, 2021