Katherine Burbach

Katherine Burbach is an accomplished Continuous Improvement Manager at Blue Cross Blue Shield of Arizona, leading the development of process maps for a concierge service model and overseeing the successful migration of a Salesforce contact center. Prior experience includes roles as a Project Manager and Change Management Consultant at ADP, where Katherine guided project teams in the implementation of HR software solutions and analyzed payroll system efficiencies. As a Senior Inventory Analyst at Cardinal Health, Katherine enhanced service levels through inventory analysis, while an Area Manager at Amazon, Katherine managed a large team to optimize throughput during peak seasons, achieving significant productivity records. Katherine's extensive background in management and process improvement is complemented by a BSBA in Marketing and Logistics from The Ohio State University.