Susan Preiss

Susan Preiss has extensive work experience, starting in 2000 with various roles at GE Intelligent Platforms. Susan began as a Finance Accountant and eventually worked their way up to becoming the North American Customer Care Manager. During their time at GE, they led global initiatives such as the "Net Promoter Score" program and managed large teams. In 2013, they joined Blue Ocean Contact Centers as a Senior Project Manager, where they managed a large Fortune 500 client and was responsible for operations, reporting, training, and process improvement. Susan then took on roles as the VP of Business Process and later as the VP of Client Services, where they led the strategic direction for client service delivery, corporate quality, and business continuity. Overall, Susan has demonstrated strong leadership and expertise in customer service, project management, and process improvement throughout their career.

Susan Preiss attended MacEwan University from 1991 to 1994, where they obtained an Accounting Diploma with a field of study in Accounting. In 2021, they enrolled at the University of Fredericton and is expected to complete an Executive MBA with a specialty in HR by 2023. Additionally, they received the Six Sigma Green Belt certification from General Electric in 2003 and the Customer Experience Professional (CCXP) Certification from the Customer Experience Professionals Association (CXPA) in 2021.