Shibu Joseph

Shibu Joseph's work experience includes various roles and responsibilities throughout their career. Shibu started as a Station Manager at East West Airlines, where they were responsible for overall station management and coordinating with sales agents and interline partners.

Shibu then worked as a Traffic Officer at Korean Air, where they provided customer services, prepared monthly reports, and supervised check-in counters.

After that, they joined Emirates Airline as a Senior Airport Services Agent, where they coordinated with airport operations, addressed customer complaints, and liaised with contracted hotels.

At Etihad, Shibu held two roles. First, as an Airport Services Planning Officer at the Hub Control Centre, they planned and established action plans for passenger and baggage processes and made decisions in the event of late inbound connections. Later, they worked as an Operations Controller at the Hub Control Centre, where they planned and coordinated processes, updated control sheets, and made decisions in collaboration with operation control.

Currently, Shibu Joseph serves as the Head of Business Development at Tripssecure, a global partner for BlueRibbonBags. In this role, they influence business priorities, develops account plans, and fosters teamwork and customer support for account growth.

Additionally, Shibu is also a Strategy Consultant for Blue Ribbon Bags, the world's leading baggage tracker and retrieval service provider.

Overall, through their various positions in the aviation industry, Shibu Joseph has gained extensive experience in operations, planning, customer service, and business development.

Shibu Joseph's education history is as follows:

In 1987, Shibu Joseph enrolled at the University of Kerala and obtained a Bachelor of Arts (B.A.) degree in Economics. Shibu also attended Mar Ivanios College in Thiruvananthapuram during the same period to pursue a Bachelor of Arts degree in Arts and Commerce.

In 1990, Shibu Joseph continued their education by joining the Indian Institute of Tourism and Travel Management, where they earned a post-graduate diploma in Tourism and Travel Management. Shibu completed this program in 1991.

Later, in 1997, Shibu Joseph pursued further studies in Airlines Studies by enrolling at IATA Training. Shibu completed a diploma program in this field and graduated in 2000.

Apart from their formal education, Shibu Joseph has also obtained various certifications to enhance their skills and knowledge in different areas. These certifications include:

- "Airline Fleet and Network Planning" from IATA Training in June 2004.

- "Diploma in Airline Studies" from IATA Training in August 2001.

- "Six Sigma: Green Belt" from LinkedIn in October 2020.

- "Critical Thinking for Better Judgment and Decision-Making" from LinkedIn in September 2020.

- "Inclusive Leadership" from LinkedIn in September 2020.

- "Inspirational Leadership Skills: Practical Motivational Leadership" from LinkedIn in September 2020.

- "Leadership: Practical Skills" from LinkedIn in September 2020.

- "Six Sigma Foundations" from LinkedIn in August 2020.

- "Project Management Foundations" from LinkedIn in June 2020.

- "Product Marketing Foundations" from LinkedIn in March 2023.

- "Building Business Relationships" from LinkedIn in March 2022.

- "CV Success Master Class" from LinkedIn in December 2020.

- "Time Management Fundamentals" from LinkedIn in December 2020.

Overall, Shibu Joseph has a diverse education background that includes degrees and diplomas in economics, tourism and travel management, and airlines studies. Additionally, they have actively pursued certifications to further develop their skills and expertise.