Tulio Ferreira

Tulio Ferreira has a diverse work experience history. Tulio started their career in 2010 as an Administrative role at Click'n Clean before becoming a Manager at Grupo Nomo. In 2013, they worked as an Accounting Assistant at Affiliated Computer Service Spain, where they communicated with partners in Portugal and Spain to collect overdue payments. In 2014, they joined Olympus as a Customer Service Advisor, providing support to customers from Portugal and Spain and performing various tasks such as supporting the sales team and reporting to senior management. From 2014 to 2017, Tulio worked at SELLBYTEL Group Spain as a Team Lead and QA, responsible for communication updates, ensuring agent performance, and conducting quality evaluations and coaching sessions. In 2018, they joined CPM International Contact Center - Barcelona as a Team Lead, where they welcomed new team members, coached them, performed interviews, attended business reviews, and ensured the project's success. At the same time, in 2018, Tulio also worked at BlueSun as an Order to Cash role, where they were responsible for account receivable and billing duties to collect dues and ensure accurate invoices. Overall, Tulio has demonstrated experience in leadership, customer service, accounting, and administrative roles throughout their career.

Tulio Ferreira completed a MOOC (Massive Open Online Course) in Introducción al desarrollo web (CSS - HTML) at Universitat d'Alacant in 2018. In 2017, they also completed two MOOCs, one in E-Commerce/Electronic Commerce at Google Actíva - EOI and another in Marketing Digital at Google Actíva - IAB.Spain. Prior to that, Tulio pursued a degree in Business Administration, specializing in Business Administration and Management, General, at Oxford College from 2010 to 2012.