James Mark Duma

James Mark Duma, CLSSYB, has extensive experience in call center management and operations, currently serving as Senior Call Center Manager at BlueWhale Research since November 2021. Prior roles include Campaign Manager at Executive Boutique Call Center and various managerial and team leadership positions at Outbounders.com and Live2Sell, Inc. James began a career in the industry at Centerledge Contact Solutions and Arriba Telecontact, Inc. Additionally, James holds a degree in Hotel and Restaurant Management from Our Lady of Triump and has completed specialized courses in accommodation services for cruise lines at Genting Star Tourism Academy.