Hector Ramirez

Hector Ramirez has a diverse work experience. Hector started their career at Teleperformance in 2008, where they served as a Quality Analyst, providing support to agents and monitoring calls. Hector also acted as a backup supervisor and subject matter expert in tech support. From 2015 to 2016, Hector worked at Convergys as a Microsoft Tech Support and DirecTV Customer Service representative, handling advanced technical support, preventive maintenance, customer service, and upselling. Hector then joined Cognizant as a 3rd Party Administrator for Workers Comp. Injured Workers, where their role involved maintaining records, contacting providers, and reviewing treatment requests. In 2019, Hector became a Virtual Office Assistant at Uassist.ME, where they managed calendars, conducted competitor research, and made reservations. In 2021, they briefly started their own online store, HappyKaeru, on Shopify, overseeing all aspects from logo creation to social media management. Finally, in 2022, Hector joined BluShark Digital as an Account Manager Assistant.

Hector Ramirez holds a Licenciatura degree in Administracion de Empresas from Universidad Francisco Gavidia. In addition to their formal education, they have obtained several certifications, including Project Management Basics from GoSkills.com in March 2022 and Lean Six Sigma - Yellow Belt from GoSkills.com in June 2020. Hector also completed certifications in Project Management for Team Members in February 2020 and Customer Service Training in October 2019, both from GoSkills.com.