Carlos Zapater Blacio

Carlos Zapater Blacio possesses extensive experience in customer experience management and operational leadership within various telecommunications and service-related organizations. Currently serving as Gerente Corporativo de Cliente at BMI Companies, Carlos emphasizes integrating customer insights into strategic decision-making processes. Previous roles include Head of Customer Experience at BMI Ecuador, where responsibilities involved overseeing product development, monitoring customer experience indicators, and leading improvement initiatives. Carlos's tenure at Telefónica included positions such as Product Owner for Agile projects and Ecommerce Supervisor, where focus areas were optimizing digital channels and enhancing customer interactions. Additionally, Carlos held management roles at COLDECON S.A., overseeing operations and leading teams, with a proven track record of driving performance improvements and achieving operational excellence.