Raymond MacDonald

Raymond MacDonald is an experienced Service Delivery Manager at BankMobile, responsible for ITIL and COBIT capabilities, focusing on Incident, Problem, Release, Change, and Service Level Management since July 2018. Previously, Raymond served as Vice President at Bank of America from February 1997 to October 2017, where responsibilities included conducting analytics on past incidents and developing tools for future issue prevention as part of the Stability Analytics Team, as well as facilitating rapid root cause determination in Enterprise Stability – Incident Response and Resolution. Raymond holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Saint Joseph's University, earned between 1989 and 1993.