Dominique Thibaut

Dominique Thibaut serves as the Chief Operating Officer for the Central Europe Region and Latin America at BNP Paribas Personal Finance since January 2019, overseeing the management and transformation of granting, customer service, and recovery activities. Prior roles include Head of B2C France, focusing on the development of the personal market and participating in the executive committee, as well as Head of Customer Process, where Dominique Thibaut optimized operational efficiency across 25 countries. Additional experience involves leadership positions in B2B development and regional operations in Southern Europe and Latin America, with a strong emphasis on client satisfaction and strategic marketing initiatives. Dominique Thibaut's expertise is supported by a solid educational background from Université de Picardie Jules Verne in Amiens.