Customer Support and Relationship Management Team

The Customer Support and Relationship Management Team at BNP Paribas Personal Finance is dedicated to enhancing customer satisfaction and loyalty through effective, responsive service and proactive relationship-building strategies. This team manages customer inquiries, resolves issues, oversees credit analysis, and guarantees exceptional service quality by continually improving customer and partner journey designs. They play a pivotal role in fostering enduring relationships with customers to support the company's mission of responsible and sustainable consumption.